Terms and Conditions

Refunds and Return Policy

At Kidstar we want you to love your purchase. If you’re not completely satisfied, please email us at heythere@kidstar.com.au and we will work with you to make it right.

What can I return?

We do our very best to ensure our products are free of any manufacturing defects. Please note: due to the natural and handmade nature of our products, there might be slight variations and imperfections in some items. If, on the rare occasion, your product is found to be faulty, please email us at heythere@kidstar.com.au within 14 days of receiving your item. We can arrange a replacement for you at no extra shipping cost or a full refund.


Can I exchange?

People change their minds. It happens. If you’re not happy with the colour or style of your Kidstep,  email us at heythere@kidstar.com.au within 14 days of receiving your item and we will happily arrange an exchange. We obviously ask that items are unused and in its original packaging and you pay for shipping. Sorry, but sale items can't be returned or exchanged.

We are here to help

Whatever your concern, email us and we will get back to you ASAP. We will work with you to make sure you are happy with your Kidstar product. We are passionate about our customers loving our products and the joy it brings to your loved ones.

Product Disclaimer and Warning


You are responsible for checking for any defects prior to use and for regularly testing for any loosening or instability of the kidstep product during use which may lead to injury, falls, or other damage. The product presents the potential of hazards during use, including but not limited to fall hazard, proximity to flames and other heated, sharp or dangerous items that may become accessible whilst using the kidstep.


Except as expressly stated and to the full extent permitted by law, the kidstep is provided ‘as is’ and on an ‘as available’ basis without any representation, warranty of any kind whether express or implied, including but not limited to warranties of merchantability or fitness for any particular purpose. We at all times abide by warranties required by Australian Consumer Law with respect to all other warranties and guarantees.


To the maximum extent permitted by law, all warranties, terms and conditions and any duty of care which otherwise may arise or be imposed on Kidstar including any liability to any person in connection with the products which are hereby excluded.


Adult supervision is required at all times. You use this product with any child at your own risk. We do not recommend any use of the product other than in accordance with our and any manufacturer instructions.


Warning: Our Kidstep product is meant as tool and step to help your child access higher surfaces. It is not meant be used by children unattended or unsupervised and may pose serious risk for small children near ovens, hotplates, open flame or heat, sharp objects or similar. Children should be accompanied by an adult and supervised using the product at all times. This product is not suitable for small infants who are unstable on their feet or new to standing or walking.


You acknowledge and agree that the age recommendations made by the manufacturer are indicative only. These are manufacturer recommended ages and we are not responsible for indicated age guidelines or suitability. All children, irrespective of age, should be supervised when using our product.


Kidstar including its employees, directors, contractors and all third party affiliates shall not be liable to you or any third party, directly or indirectly for any loss, liability, injury, damage, death or any claim which may arise from your use of our products or services in accordance with the instructions.